📦 TOWNWAY Return & Refund Policy

Effective Date: 2024-06-30

Website: www.townway.in

Email: contact@townway.com

🔁 1. Return Eligibility

- Products are eligible for return within 7 days of delivery.
- Items must be:
  • Unused and in original condition
  • In original packaging with all tags and accessories
- Non-returnable items (e.g., perishables, innerwear, customized goods) will be marked clearly.

🧾 2. How to Request a Return

- Go to “My Orders” in your Townway account
- Select the item and choose “Return”
- Provide a valid reason and photos if applicable
- Our team will review and coordinate with the supplier

🚚 3. Pickup & Shipping

- Eligible returns may be picked up by the seller/logistics partner
- In some cases, self-shipping with a trackable service may be required
- Retain proof of shipping for tracking

💸 4. Refund Process

- Refund will be processed once the item is received and verified:
  • To Bank/UPI: Within 5–7 business days
  • To Credit/Debit Card: Within 7–10 business days
  • To Store Wallet: Instant, if chosen
- Refunds are issued to the original payment method only

❌ 5. Order Cancellations

- Orders can be canceled before shipment
- Once shipped, cancellation is not possible
- You may initiate a return after delivery if eligible

📢 6. Supplier Responsibility

- Townway acts as a marketplace platform
- Each seller/service provider is responsible for returns of their products
- Townway mediates disputes but final acceptance rests with seller policies

🛡️ 7. Disputes or Issues

- For problems with return pickup, refund delay, or supplier response:
  • Email us at contact@townway.com
- We aim to resolve all issues promptly and fairly

📜 8. Policy Updates

- This policy may be updated from time to time
- Check this page regularly for any changes